2016 - 2018
TeacherColegio de Ingenerios y arquitectos - San Jose, 哥斯达黎加English teacher and Curriculum Developer. 2013-2015. Teach classes creating a lesson environment constructive for the student learning process. Motivate students to develop skills, attitudes and knowledge needed to provide a good foundation in grammar, pronunciation, reading comprehension and oral communication.
2015 - 2016
Incident coordinatorHewlett-Packard - Heredia, 哥斯达黎加Monitoring for application issues. Sending out broad based communications upon receipt of issues and system downtime. Include any instructions for operational users. Track, elevate and escalate tickets and downtimes.
2013 - 2015
Tier 1 Tech Support KindleAmazon - San Jose, 哥斯达黎加Provide customer service on products sold and fulfilled by amazon and third party sellers. Supply with technical support on Amazon kindle devices.
2012 - 2013
Customer Service ExecutiveConcentrix - Heredia, 哥斯达黎加Answering incoming calls regarding technical questions and problem resolution related to Comcast products as well as customer equipment. Handling billing overflow calls, works to minimize and/or reduce truck rolls, and offers Comcast products and loans.
2010 - 2012
English TeacherInstituto Kronos - San Jose, 哥斯达黎加Imparting classes creating a lesson environment constructive for the student learning process. Motivate students to develop skills, attitudes and knowledge needed to provide a good foundation in grammar